Shipping Policies

Returns and Exchanges

Martin Guitar is unable to ship internationally at this time.  

Fortunately, most items featured on martinguitar.com may also be purchased from local Authorized Martin dealers in your country or region. Please refer to the Martin Guitar Dealer Locator to find the dealer nearest you.  

PO Boxes

Please allow additional time for PO Box shipments. Expedited shipping options and shipments to AK and HI are not available for PO Box shipments.

Expedited Shipping 

Free Standard Shipping for orders over $35 applies to Contiguous U.S. only, excluding Alaska and Hawaii. Because we utilize alternate carriers for Alaska and Hawaii shipments, please allow for extended ground shipping times for orders outside of the contiguous United States.  

For expedited shipping, additional charges will apply. Orders must be received by 10 a.m. Eastern Standard Time (EST), Monday – Friday, excluding major U.S. holidays to accommodate expedited delivery windows. Orders placed outside of this timeframe will ship on the next business day. We cannot guarantee expedited shipping during company shutdowns.   

Cancellations 

Martin Guitar is committed to fulfilling customer orders as expediently as possible and therefore cannot accommodate cancellations once orders are placed. Martin Guitar reserves the right to modify shipping rates at any time.  

Ordering Multiple Items  

Instrument or bulk item orders that include small goods will ship at the bulk items or instrument rate. Bulk Items – Include, but are not limited to: Barstools, guitar kits, guitar cases/bags, messenger bags, etc. 

Items from one order may ship separately. Martin Guitar is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location. 

Promotions 

Free Standard Shipping promotions apply to Contiguous U.S. only. Alaska and Hawaii are excluded from Free Standard Shipping promotions. Other restrictions may apply. 

All promotions are subject to product availability and shipping policies and are valid only during their specified time period. Martin Guitar reserves the right to change promotions at any time. 

How To Order 

All orders can be completed on our website. Choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. 

Payment 

Martin Guitar accepts VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. A pre-authorization charge will appear on your account for the full amount of your order. This pending charge will be removed once your order is shipped. 

Pricing & Taxes 

All prices are in U.S. Dollars (USD) and are subject to change without notice. 

All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address. Additional charges may apply to shipments outside the contiguous U.S. 

Contact Us 

For questions, please contact us. Our Customer Service Team will respond 8:00 am – 5:00 pm Eastern Standard Time (EST), Monday – Friday, excluding major U.S. holidays and company-wide shutdown periods.